Shipping
What shipping methods are available?
All parcels are delivered by Royal Mail for which we charge a standard shipping fee. If your purchase is urgent, we can arrange for it to be delivered by courier or next day delivery by Royal Mail however, additional charges will apply.
Please email enquiries@onthesquareregalia.co.uk or phone 07969 058951 for more information.
How long will it take to get my package?
We endeavor to package and dispatch your order the same day. Orders received after 5pm will be dispatched the next working day. You should receive your order within 3 to 5 working days, sooner if you have paid for courier service. All goods must be paid for before they are posted unless alternative arrangements have been made, for example, a Lodge account.
Do you ship internationally?
Yes, we can ship anywhere in the world, additional fees apply. Please email enquiries@onthesquareregalia.co.uk or phone 07969 058951 for more information. Exchange rates apply and All goods must be paid for before they are posted, unless alternative arrangements have been made, for example, a Lodge account.
Payments
What payment methods are accepted?
At present we accept cash, cheques and BACS transfers. If you are purchasing online you can pay securely using the online payment method.
Please contact us for further information. All goods must be paid for before they are posted.
Is buying online safe?
Buying online through On The Square Masonic Regalia is absolutely safe. Always look for the padlock in the top left-hand corner of where you type the website address. This indicates the site is secure.
Orders & returns
How do I place an Order?
You can place an order in a number of ways
- Via our website
- Via email to – enquiries@onthesquareregalia.co.uk– please remember to include or name, address and exactly what you require. We will then email you with a confirmation and a proforma invoice for payment. All goods must be paid for before they are posted.
- By phone on 07969058951 and speaking to one of our staff, who will be happy to take your order and send you a proforma invoice for payment. All goods must be paid for before they are posted.
Do I need an account to place an order?
No, you don’t need an account. Lodges can apply for an account via their Secretary or Treasurer.
Who should I to contact if I have any queries?
If you have a problem with your order, or would just like to ask a question, the either call us on 07969 058951 or via email – enquiries@onthesquareregalia.co.uk and we will be happy to help you in any way we can.
How can I cancel or change my order?
You can cancel or change your order right up to the time we dispatch your order. (Bearing in mind we aim to dispatch the same day). If we have posted your order and you wish to cancel, you will have to return the parcel at your own expense. Posting is not proof of a return and we advise that you send returns by signed for or registered post. See How can I return a product.
How can I return a product?
If you wish to return a product, you must contact us by email on – enquiries@onthesquareregalia.co.uk Please do not post your return until you have contacted us.
In the case of returns the following applies:
If the goods sent to you are faulty and wish a replacement – You pay for the return and we will reimburse postage or deduct it from your order if you wish to purchase something of a higher value.
If you no longer want the purchase, it must be returned in its original unopened packaging and are returned at your own expense. Once the goods have been received in our warehouse and checked we will issue a refund as appropriate.